Frequently Asked Questions

Shipping Information:

We ship all of our packages via USPS Priority Mail for a flat-rate of $5.75, regardless of size. All orders over $70 qualify for FREE SHIPPING. In stock items will ship within 48 hours. You will receive an email with tracking information as soon as your package ships. 


We are currently unable to accept returns or exchanges for any of our tea or spice products. 
* Special orders & custom tea blends are non-refundable. 
** Bulk and Wholesale orders are non-refundable. Cancellations will be subject to a 15% re-stocking fee.

Damaged Merchandise:

All damaged goods must be reported to us within 48 hours of delivery for product replacement. Please call: (212) 387-8702 weekdays between 10:00 am - 5:00 pm (eastern standard time) to report any damaged goods. Please have your USPS tracking number or order number and a photo of damaged product(s), including shipping box. We are not responsible for damaged goods from third-party shippers or damaged due to customer mishandling. 

Privacy Policy:

We do not share any of your personal information with outside parties.  

Store Hours:

Monday - Sunday 11:00 am - 7:00 pm 

208 Sullivan Street
Btw. Bleecker & 3rd Street
New York, NY 10012