We ship all of our packages via USPS Priority Mail for a flat-rate of $5.75, regardless of size. All orders over $70 qualify for FREE SHIPPING. In stock items will ship within 48 hours. You will receive an email with tracking information as soon as your package ships.
We want to ensure that you are completely satisfied with your purchase. You may return your purchase for any reason within 14 days of receipt of your shipment for a refund, minus return shipping charges, which may exceed our promotional $5.75 flat shipping rate. Please call 212.387.8702 weekdays between 10:00 am - 5:00 pm (eastern standard time) for a return authorization number.
* Special orders & custom tea blends are non-refundable.
** Bulk and Wholesale orders are non-refundable. Cancellations will be subject to a 15% re-stocking fee.
All damaged goods must be reported to us within 48 hours of delivery for product replacement. Please call: (212) 387-8702 weekdays between 10:00 am - 5:00 pm (eastern standard time) to report any damaged goods. Please have your USPS tracking number or order number. We are not responsible for damaged goods from third-party shippers or damaged due to customer mishandling.
We do not share any of your personal information with outside parties.
We are open 7 days a week from 10:00 am - 7:00 pm.
208 Sullivan Street
Btw. Bleecker & 3rd Street
New York, NY 10012